Policies

Processing time

The time I need to process and prepare an order for shipping varies between ready made artwork and commissioned artwork. For details read on.

Estimated processing times:

  • Pet Portrait painting
    • From date of purchase, please allow up to 3 -4 weeks to receive your painting.
  • Ready made art (already completed and ready to ship)
    • Please allow 3 - 5 days to process and ship your piece of art.

Shipping times:

  • Within the United States
    • Art will be shipped first class
    • 3-5 business days
  • International 
    • Art will be shipped first class international
    • Time depends on the country, up to several weeks

I'll do my best to meet these shipping estimates, but cannot guarantee them


Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.


I gladly accept returns and exchanges:

  • Contact me within 14 days of delivery
  • Ship items back within 30 days of delivery
  • I do not refund pet portraits or other commissioned work, please see details on the pet portrait listing for complete info
Please contact me if you have any problems with your order, I want you to be happy with your art purchase!


Conditions of return:

  • Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
  • We do our best to package your artwork carefully, but shipping damage can happen in transit. We are not responsible for shipping damages. (In my 9 years of shipping art I have never had my products damaged in shipping)

If you are unsure of what our policies mean or if you have any questions please contact us using the email envelope on the left side of the site to reach us directly. ❤